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Refund & Return Policy

Your satisfaction matters most to us. If anything isn't right with your order, here's everything you need to know about returns, exchanges and refunds.

14 days

You can request a return within 14 days of receiving your order

Unopened product

The product must be in its original condition, sealed and unopened

Free exchange

If your product arrives damaged or wrong, we replace it at our cost

Fast refund

Your money is refunded within 7–14 working days after inspection

Conditions

When can you return a product?

Returns are accepted if

The request is made within 14 days of delivery.
The product is unopened and unused, with its original wrapping and seal.
The original box is intact with all its contents (including any gifts that came with the order).
You have the order number or invoice.

Returns are not accepted in these cases

Any product that has been opened, tried or had its seal removed, since personal care products and perfumes can't be resold, for your health and others'.
Products damaged through misuse or improper storage.
Orders received more than 14 days ago.
Bundles and offers can only be returned in full, and only if every item is unopened.

Received a damaged or wrong product? Let us know within 48 hours of delivery with photos of the product and the box, and we'll replace it or refund you in full, with shipping on us.

Step by step

How to return or exchange your order

Contact us

Send us your order number and the reason for the return by email, on Instagram or through the Contact Us page.

We confirm

We review your request, reply to you and arrange a pickup time for the product.

We receive and inspect

We receive the product and check that it meets the return conditions.

Refund or exchange

We refund your money or send you a replacement, whichever you prefer.

Frequently asked

Everything on your mind

My product arrived broken or damaged. What should I do?

Take photos of the product and the box and send them to us within 48 hours of delivery by email or on Instagram. We'll send a replacement or refund you in full, with shipping on us.

I received a different product from the one I ordered?

No worries. Contact us within 48 hours of delivery and we'll swap it for the right product at our cost, with no fees.

Can I exchange a scent for another one?

Yes, as long as the product is still sealed in its wrapping and within 14 days of delivery. In this case, exchange shipping is at your cost.

Who pays for return shipping?

If the return is due to our mistake (a damaged or wrong product), we cover all costs. If you changed your mind, return shipping is at your cost and the original shipping fee isn't refunded.

How is my money refunded?

We refund using the same payment method. If you paid cash on delivery, we transfer the amount to a mobile wallet or bank account within 7–14 working days after we receive and inspect the product.

Can I cancel my order?

Yes, you can cancel free of charge as long as it hasn't shipped yet. Contact us as soon as possible with your order number.